Do you have a product related question? Or do you just want to find out more about electronic cigarettes? Then this FAQ section is for you. 

Hide/Show answer I can't redeem my Wowcher code for a Vapouriz product.

If you're having trouble redeeming your Wowcher code for a Vapouriz Product, simply get in touch and one of our amazing Customer Service Advisors will assist you.

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You can also find it here

Hide/Show answer I'm new to this whole e-cig thing. Where do I start?

We always suggest going for the Tank Starter Kit (which comes with a free bottle of e liquid) to get you started. 

The Vapouriz Tank is without doubt the best device on offer.  If you aren’t sure what strength e liquid to go for, the Medium (1.8% nicotine) is most popular.  If you find it a little on the strong side, then opt for Low (0.6%), or if you find it doesn’t quite give you that kick you’re after go for the High strength (2.4%). 

As with food and drink, you’ll never know which one is for you until you try it.  However, Classic Tobacco, Menthol are Strawberry are popular choices which never seem to disappoint.  Why not watch this video to get a feel for what the Tank system has to offer. 

PRODUCT PAGE: http://www.vapouriz.co.uk/electronic-cigarette-starter-kits/vapouriz-tank-starter-kit-bundle.htm

WATCH A VIDEO OF THE TANK IN ACTION: http://www.youtube.com/watch?v=A_SOOPu9L6c

Hide/Show answer My e-liquid is changing colour

Some of our e liquids change colour as they mature.  This does not impact their flavour whatsoever! 

Hide/Show answer What does the term 'vaping' mean?

When most people think of an electronic cigarette, they think it’s ‘like smoking’.  In fact, there is no ‘smoke’ involved, merely water vapour. 

The term ‘vaping’ and ‘to vape’ is merely describing the action of using an electronic cigarette.  If you enjoy vaping, you might even call yourself a ‘vaper’.

Hide/Show answer How long will a 10ml bottle of eliquid last me?

Everyone is different!  Some people like puff away all day and other people like to stick to their designated ‘vaping’ breaks.   As a rough guide, an average 20 a day smoker of traditional cigarettes gets through a 10ml bottle every 10 days or so.

Hide/Show answer How long will a Gemini/650/900/1100mAh battery last before I need to recharge it?

Gemini = 2-4 hours of use (approx.)

650mAh = 6-8 hours of use (approx.)

900mAh = 9-11 hours of use (approx.)

1100mAh = 12-14 hours of use (approx.)

1300mAh = 15-16 hours of use (approx.)

Hide/Show answer What ingredients are used in Vapouriz Gemini Cartomizer refills and Vapouriz Premium E Liquid?

Vapouriz Gemini cartomizer refills and Vapouriz UK Made E Liquids contain nicotine, propylene glycol (a water based ingredient found in many health products, medicines, foods and drinks), Vegetable Glycerin, combined with natural and artificial flavourings.

E Liquid is the ‘fuel’ that powers all electronic cigarettes and is available in a wide range of flavours to suit every taste.

We also stock a limited range of VG (Vegetable Glycerin) E Liquids.

All of our E Liquids are compatible with all popular brands of electronic cigarette.

Vapouriz Premium E Liquids are strictly controlled, ensuring accountable quality in every bottle.  They are all supplied in CHIP-compliant packaging.

Hide/Show answer What is the difference between PG and VG E-Liquids?

Propylene Glycol (PG) e liquid is much thinner and produces more of a throat hit than VG – this simulates the feel of smoking more authentically. 

However, PG e liquid may cause sensitivity in some users.  We would then recommend using the VG e liquids instead.

Vegetable Glycerin (VG) e liquid is a thick, slightly sweet liquid that produces luscious clouds of vapour.  VG e liquids deliver less of a throat hit.  A minority of users complain about a build-up of phlegm in the throat.

Hide/Show answer Do I need a spare battery for my electronic cigarette?

Depending on your day to day schedule it is normally worth having a spare in rotation.  Check out our battery page here.

Hide/Show answer What is government advice regarding electronic cigarettes?

The UK Cabinet Office published a report in 2011 recommending that electronic cigarettes should become more widely available in the UK as they are preferable to using traditional tobacco products.

Hide/Show answer Do I need different clearomizers for different flavours?

We suggest having one clearomizer for your tobacco e liquids, one for your menthol e liquids and another for your fruits.

You can use the same clearomizer for different flavours but bear in mind that there will be a little crossover for the first few hours.  

There are several different types of clearomizers to choose from, all of which are amazing.  You can find our clearomizers here.

Hide/Show answer E-Liquid – The Facts
  • E-liquid is also known as liquid or juice.
  • It produces the water vapour.
  • It comes in a variety of nicotine strengths and flavours and often consists of 4 ingredients
    -          Nicotine
    -          Water
    -          Base liquid (PG – Propylene Glycol), PEG 400 (Polyethylene Glycol) or VG (Glycerine)
    -          Flavourings
  • The most common base liquid is PG
  • PG (Propylene Glycol) is often used as a food additive (E1520)
  • The flavourings in e-liquid are the same as food flavourings, but some have been specially created for vaping.
  • Try and store your e-liquid out of direct sunlight.
  • You can even mix two or more flavours together to make some new blends. 
Hide/Show answer How do I care for and maintain my Vapouriz Tank?

In order to get the most out of your clearomizer, please keep your battery locked when not in use. You can lock/unlock the unit, by rapidly pressing the button on the battery 5 times. 

This ensures that the clearomizer is not inadvertently activated, which in turn could shorten the life span of the clearomizer.

To clean your clearomizer, you can use a damp cloth and wipe the inside of the unit when you’re changing flavour. Make sure it is dry before adding more e-liquid.  To clean the mouth piece, unscrew it from the unit and run it under warm water.

We strongly advise you NOT to keep your Tank in your pocket. Due to its long structure, putting it in your pocket puts undue stress on the joints, potentially causing an array of issues. If you must keep it in your pocket, remove it when you sit down.  Please try not to drop or crush it, as it can cause the unit to become misaligned and the joint between the battery and clearomizer will weaken, shortening its life span.

If filled incorrectly, the clearomizer may leak.  When filling the clearomizer, unscrew the black mouth piece and tilt the clearomizer at a slight angle.  Pour the liquid into the clearomizer, avoiding the central metal barrel as this will cause the liquid to escape.

Never let the liquid sit above the top line printed on the clearomizer. This can happen if the unit is left upside down or on its side and will cause it to leak.

Please note that for the unit to work properly there must be a hole for the vapour to exit. This is an essential part of your Vapouriz Tank.

Clearomizers are consumable products and their life span depends on the user.  On average, this is 1-3 weeks. When they are used up or ‘burnt out’ they need to be replaced.   

If your Vapouriz Tank is not producing any vapour, but the battery is working correctly, it might be time to replace your clearomizer. 

Hide/Show answer How do I fill my clearomizer with e liquid?

To fill a clearomizer with e liquid, simply unscrew the black mouthpiece and tilt the unit to a 45% angle. Then simply pour the e-liquid into the barrel. Avoid getting it down the central metal barrel (as this may cause it to leak).  Do NOT over fill it.

Hide/Show answer How do I spend my Loyalty Points?

Log in to your Vapouriz Account via the Log In icon at the top right hand of the screen. When you put items into you basket, you'll see your Loyalty Points on the right hand side.

Hide/Show answer How do I stop my clearomizer leaking?

Leaking is easily preventable. Never let the liquid sit above the top line printed on the clearomizer. This can happen if the unit is left upside down or on its side and will cause it to leak.  In order for the unit to work properly there must be a hole for the vapour to exit and this is an essential part of your Vapouriz Tank.

We strongly advise you NOT to keep your Tank in your pocket. Due to their long structure, putting it in your pocket puts undue stress on its joints which can cause an array of issues. If you must keep it in your pocket, remove it when you sit down.  Please try not to drop or crush it, as it can cause the unit to become misaligned and the joint between the battery and clearomizer will weaken, shortening its life span.

Hide/Show answer How long will it take for my products to arrive?

Read our delivery information via here.

Hide/Show answer How often do I need to replace my clearomizer?

How often do you use it? On average, a clearomizer lasts 1-3 weeks. However, many people use the same clearomizer for months without a problem.

You’ll know when to change it because it will start to taste a little burnt and/or will stop producing vapour. 

Hide/Show answer I can hear a wet crackling sound but there is little or no vapour being produced.

This means your e-cig’s clearomizer/cartomizer has flooded.

Clean it by placing it vertically on a paper towel, or blow through the threaded part onto a paper towel. 

The surplus e liquid will be ejected and the unit may be salvageable. 

NOTE: A quiet crackling sound is normal and if vapour is being produced, there is no need to worry. It is merely the e liquid heating up.

Hide/Show answer I don't know what flavour e liquid to try!

With so many different e liquids in our range it may feel a little daunting.

Why not try one of our sampler packs as you'll get to try several at a discounted price.

Click here to see our sampler range.

Staff Recommendations:

VL Menthol Special Blend 

Red Boar

Banana 

Grape 

Hide/Show answer My e-cig isn’t producing vapour.

If it’s not producing any vapour your clearomizer/cartomizer may be empty. Replace your cartomizer and fill your clearomizer with e liquid.

If you try to vape without any e liquid, it could burn out your clearomizer which could permanently damage it, making it redundant.

Gemini cartomizers last on average 1-3 days, so if your Gemini stops producing vapour, simply replace your cartomizer.

If your battery is running low on charge then this will affect the vapour production. 

Using a steady long draw versus a quick sharp draw should produce a better vapour.  

Hide/Show answer My Tank battery doesn’t work although I’ve tried charging it. Am I doing something wrong?

It may be locked! Try clicking the button 5 times (quickly). It will flash a few times and will either lock/unlock itself. 

Locking your Tank will stop it being activated in your bag/pocket which will prevent burning out your clearomizer, using up its charge and wasting your e liquid.

It is important to lock the device every time you are finished with it, especially if you are around children.

Hide/Show answer There’s e-liquid in my mouth

This can sometimes happen if the clearomizer has flooded, the cartridge overfilled, or if the e-cig has been drawn on too hard. However, the number one cause is keeping your e-cig upside down or putting pressure on the clearomizer by keeping it in your pocket. We suggest keeping it upright at all times to ensure that the liquid is always kept below the top printed line on the clearomizer.

E liquid will taste bitter so rinse your mouth out with water if this occurs. Use a paper towel to mop up any excess liquid you can see on and around the e-cigarette and make sure it’s as dry as possible before trying to use it again. Please be rest assured that small amounts of e liquid will not have a negative impact on your health.

Hide/Show answer What about the health issues?

Electronic cigarettes do NOT contain tobacco so they do not burn in the same was as traditional cigarettes. They do not produce ash, carbon monoxide, benzene or any of the other dangerous by products which result from burning tobacco.

The vaporization process produces no smell or residue (hence the “no whiffs or butts” of the Vapouriz trademark). People nearby do not face the passive smoking dangers that are associated with traditional cigarettes.

Scientific research carried out so far has concluded that electronic cigarettes are substantially less harmful than traditional cigarettes. One study has concluded that the risks are equivalent to those of using nicotine patches. Vapouriz electronic cigarettes are not for the use of those under 18 and they should always be kept away from children. They are not recommended for women who are pregnant or breast feeding.

Hide/Show answer How do I smoke an e-cigarette?

Tank - Press the button on the battery as you inhale through the mouthpiece. Let go of the button as you exhale. 

Gemini and Solo - Inhale through the mouth piece (end with the hole) and inhale.  

For best results, inhale using a slow long breath. 

Hide/Show answer Why should I choose Vapouriz electronic cigarettes?

Vapouriz is one of the UK’s leading suppliers of electronic cigarettes.  We only sell premium quality products and we’ve been fully audited by ECITA (Electronic Cigarette Industry Trade Association).  If you’re worried about our green credentials, then rest assured – our packaging is CHIP-compliant and all our products comply with the WEEE (Waste Electrical and Electronic Equipment) Directive.

Hide/Show answer Are electronic cigarettes subject to the UK smoking ban?

The UK smoking ban introduced in the Health Act 2006,  Chapter 28 Part 1, Chapter 1, Section 1, Para 2 states:

‘smoking’ refers to smoking tobacco or anything which contains tobacco, or smoking any other substance; and smoking includes being in possession of lit tobacco or anything lit which contains tobacco, or being in possession of any other lit substance in a form in which it could be smoked.

Vapouriz electronic cigarettes are exempt from this Health Act as no tobacco is lit or used.